Documentation

Your workspace at a glance: guided onboarding, sending trends and queue health.

The overview for connecting NotifyHub to your tools: REST API, webhooks and available events.

The unified inbox: every customer chat, on any channel, handled by AI and agents in one place.

Bulk sends and broadcasts: reach all your contacts, a group or a tag with a single message.

Planned one-off sends: prepare a message today and it will go out at the date and time you choose.

Reusable message templates, with variables and per-channel versions.

The log of every notification sent: status, channel, recipient and the detail of each delivery.

Automated flows with triggers, conditions and actions: NotifyHub works for you when something happens.

The documents the AI assistant uses to answer your customers with real information about your business.

Predefined replies with a shortcut: answer frequently asked questions in a couple of keystrokes.

Your contact directory: the people who receive your notifications, with their channels and statuses.

Sets of recipients for targeted sends: VIP customers, newsletter, Milan office.

Coloured labels to segment recipients and filter them anywhere in the portal.

Your workspace metrics: volumes, delivery rates, conversations and AI performance (and costs).

The keys your sites and systems use to call the NotifyHub API, with each key's limits and status.

HTTP callbacks to your server when a delivery status changes: no polling, real-time data.

The workspace configuration: general details, AI assistant behaviour and team members.

The workspace members and their roles: who can view, who can operate, who administers.